Terms of Service

MetaBaskets ("MetaBaskets", "we", "us") is a platform that lets a business ("Merchant", "you", "your workspace") connect its store (Shopify, WooCommerce), messaging channels (WhatsApp, Instagram, and a website chat widget), and business knowledge (policies, FAQs, product catalog) to an AI agent that answers your customers' ("End Users") questions, checks orders/pricing/stock, qualifies leads, and can send WhatsApp broadcast campaigns to opted-in contacts. These Terms govern your use of the MetaBaskets workspace, dashboard, and API.

Creating an account creates one organization and one default workspace, with you as its owner. You are responsible for the accuracy of the business information you provide (business name, address, product data) and for safeguarding your login credentials. You may invite teammates to your workspace under roles (owner, admin, manager, agent, analyst, viewer) that control what they can see and do - you are responsible for the actions taken under any account you grant access to.

When you connect Shopify, WooCommerce, WhatsApp, Instagram, a CRM, an orders/payments/booking backend, or any other third-party service, you are granting MetaBaskets permission to access that account, on your behalf, solely to operate the features you've enabled (e.g. reading products/stock/prices, looking up an order, sending a WhatsApp reply). You represent that you have the right to connect each account you provide, and that doing so doesn't violate that provider's own terms of service. Disconnecting an integration stops MetaBaskets from using it going forward; it does not retroactively delete data already synced, which you can request removed under Section 9.

Your use of the WhatsApp Business Platform and Instagram Messaging through MetaBaskets must follow Meta's own policies - these are rules Meta enforces against your number/account directly, not just a MetaBaskets setting:

• Only message End Users who have messaged you first or explicitly opted in - never a purchased or scraped contact list.
• Outside the 24-hour customer-service window, only a pre-approved message template may re-open a conversation - free-form replies are not permitted in that window.
• Keep your message quality rating in mind - repeated blocks/spam reports can get your number or WhatsApp Business Account restricted by Meta, independent of anything MetaBaskets does.
• No prohibited content under WhatsApp's Commerce Policy (counterfeit goods, adult content, weapons, financial scams, and similar categories).

Violating these can result in Meta throttling or restricting your number, and we may suspend campaign-sending features for a workspace found sending to non-opted-in audiences.

The AI agent answers using your connected product data, live tool results (stock/price/order/payment lookups against your own systems), and any documents you've fed into its knowledge base. We've built it to avoid inventing prices, stock, or order details it can't verify - but it is still an AI system, and MetaBaskets does not guarantee that every reply is accurate, complete, or appropriate for every situation. You're responsible for reviewing how it represents your business and for handling situations (disputes, refunds, safety issues) that need a human, which the agent is designed to hand off rather than resolve itself. If you choose an external AI model for your workspace, your customers' messages and photos are sent to that model's providers as described in the Privacy Policy.

You agree not to use MetaBaskets to:

• Send unsolicited messages, spam, or content violating WhatsApp/Instagram/Meta policy;
• Sell, offer, or promote counterfeit, illegal, or prohibited goods/services;
• Attempt to bypass rate limits, authentication, or per-workspace data isolation;
• Upload content you don't have the rights to, or that infringes a third party's rights;
• Use another workspace's data, credentials, or conversations without authorization.

Unless a separate order form or written agreement between you and MetaBaskets says otherwise:

• Business Plan: ₹15,000 per month.
• AI Model Cost: if you choose an external AI model for your workspace, the cost of the AI usage your agent generates that month, converted to Indian rupees. The running amount is shown on your Billing page. There is no AI Model Cost for usage of our own default model.
• Invoices: issued on the 1st of each month for the month before, starting with usage in November 2026, and due within 7 days. They are available on your Billing page.
• Taxes: amounts exclude taxes. Any applicable taxes, including GST, are charged in addition where the law requires.

We'll tell you about any change to these fees before it takes effect, and continued use after that point constitutes acceptance of it. We may suspend a workspace with an overdue invoice under Section 9.

You own your business data - product catalog, documents, conversation history, and customer records. We only use it to operate the service for your workspace (see our Privacy Policy) and do not use your business content to train our own foundation models. You're responsible for having the necessary rights and consents for any End User data you route through MetaBaskets.

You may stop using MetaBaskets and request deletion of your workspace data at any time. We may suspend or terminate a workspace that violates these Terms, WhatsApp/Meta policy, or applicable law, or that we reasonably believe puts other workspaces' data or the platform's WhatsApp access at risk. Where practical, we'll give notice and a chance to fix the issue first.

MetaBaskets is provided "as is", without warranties of any kind, express or implied. To the maximum extent permitted by law, MetaBaskets will not be liable for indirect, incidental, or consequential damages, lost profits, or lost data arising from your use of the service, including decisions made based on an AI-generated reply. Nothing here limits liability that cannot be limited under applicable law.

We may update these Terms as the product changes. For material changes we'll notify workspace owners (e.g. by email or an in-dashboard notice) before the change takes effect. Continued use after that point means you accept the updated Terms.

These Terms are governed by the laws of India, without regard to conflict-of-law principles, unless a separately signed agreement between you and MetaBaskets says otherwise.

MetaBaskets is proprietary software and includes open-source components under their own licences, listed in our third-party notices. WhatsApp, Instagram, Shopify, WooCommerce and other product names belong to their owners.

Questions about these Terms: [email protected]
MetaBaskets, Flat No. 2, Plot No. 1051, Arun Builders Ground Floor, I Block, 35th Street, 18th Main Rd, Anna Nagar, Chennai, Tamil Nadu 600040. Phone / WhatsApp: +91 70925 75859.