Fashion & Sarees
Shows colours, fabrics and live stock, then quotes combo, full set and mixed bulk prices from your catalog.
AI agents for modern commerce
Your AI team for
sales and support in online stores.
Answer customers, show real prices and stock, quote combos and bulk, track orders, and hand off complex requests - across WhatsApp, Instagram, web chat and phone.
- Unlimited chats
- Unlimited calls
- Live Shopify data
- Multilingual replies
- 24/7 support
- Human handoff
Works with your favourite commerce tools
- Shopify
- WOOWooCommerce
- WhatsApp Business
- Twilio Voice
- Website Chat
What is MetaBaskets
Two AI agents. One platform.
A sales agent that sells from your live catalog and a support agent that looks after orders - sharing one brain, one inbox and one team.
AI Sales Agent
- Show real products, prices, colours and stock
- Quote combo, full set and mixed bulk
- Recommend products
- One-tap add to cart - on every channel
AI Support Agent
- Track orders and shipping
- Handle returns, refunds and damage
- Answer policy and FAQ questions
- Hand off to your team when needed
AI Sales Agent
Turn conversations into sales.
Customers ask in chat the way they would in your shop. The sales agent shows real products, checks prices and stock against your live store data, quotes combos and bulk, and sends a one-tap cart.
Live prices and stock
Every price, colour and stock count is read from your store before the AI replies.
Combo, Full Set and Bulk quotes
Applies your Combo Set, Full Set and Mixed Bulk rules and shows the total.
Product recommendations
Suggests matching colours, fabrics and alternatives from your catalog.
One-tap Add to cart
Sends a ready cart so the customer checks out in a tap.
Works on all channels
WhatsApp, Instagram DMs, website chat and phone calls.
Replies in customer's language
Tamil, Hindi, Telugu, English and more.
DS
Demo Saree Store
AI agent · online
Illustrative conversation
Illustrative conversation
AI Support Agent
Support customers without slowing your team.
Order tracking, shipping, returns, refunds, damage complaints and policy questions - answered from your store data and knowledge, with a clean handoff when a person should step in.
Order tracking
Live status from your store, on every channel.
Returns, refunds, damage
Answers policy questions and collects details.
Human handoff
Passes complex cases to your team with full context.
Support conversation
Demo Saree Store · WhatsApp
Assigned to AI Agent
IllustrativeWaiting for a customer message…
Ask about
Order
#12345
Order lookup will run on the next question
Kanchi Cotton Saree
Teal · Qty 2 · Paid
Exp. 10 Oct
Order status comes from your store's live data - the AI never guesses where an order is.
Live store intelligence
Real store data. Real answers.
Every number in a reply is checked against your store data. MetaBaskets looks up live prices, colours, stock and orders before it responds with numbers.
Numbers come from your store, not guesses
Step 1
Customer question
Do you have Kanchi Cotton in pink?via WhatsApp · 9:41 pm
Step 2
MetaBaskets AI
Product: Kanchi CottonColour: PinkUnderstands intent, then asks the store
Step 3
Shopify · your store
productKanchi CottonvariantPinkfieldsprice, stockLive lookup, not a cached guess
Step 4
Live product information
₹850
25 in stock
5 colours
IllustrativeStep 5
Verified answer
Pink is available, ₹850, 25 in stock.Checked against store data
Price
₹850
per piece, from the product
Live dataIllustrative
Colour
Pink
5 colours in the catalog
Live dataIllustrative
Stock
25 left
live inventory count
Live dataIllustrative
Order status
Shipped
from the order record
Live dataIllustrative
Omnichannel
Meet your customers on every channel.
One AI agent. All your customer channels. Consistent and accurate conversations everywhere.
WhatsApp Business. Chat with customers where they already are.
DS
Demo Saree Store
AI agent · online
Do you have Kanchi Cotton?10:24
Yes! 5 colours available. Price: ₹850 each. Pink, Teal, Navy, Maroon, Beige.
View collection
I want 6 pink + 5 teal navy.10:26
11 pieces qualify for Mixed Bulk.
Kanchi Cotton Saree
Mixed Bulk
₹800 each · 11 pieces
₹8,800 total
Add to cart
Illustrative conversation
Same AI, same knowledge, same live prices on every channel Illustrative
Unified team inbox
Every channel. One inbox.
WhatsApp, Instagram, website chat and phone calls land in one place. The AI handles what it can; your team sees full context and can take over any conversation in one click.
- Customer profile, order and cart beside every thread
- Tags, notes and status for your whole team
- Take over from the AI - and hand back when done
metabaskets.com/inbox
Demo Saree Store
Illustrative Search conversations
AllAINeeds humanResolved
M
Meena
Website chat · English
Needs human
My order #MB-1042 arrived today but the saree has a tear on the pallu.
Meena · 9:29 pm
I'm sorry about that, Meena. I can see order #MB-1042 was delivered today. Could you share a photo of the damage?
AI agent · 9:29 pm
Sent 2 photos. I want a replacement.
Meena · 9:31 pm
Damage claim - handed off to your team with full context
AI is replying · take over to type
Meena
Website chat · #MB-1042 · Delivered
Needs humanSupportDamage
My order #MB-1042 arrived today but the saree has a tear on the pallu.
Meena · 9:29 pm
I'm sorry about that, Meena. I can see order #MB-1042 was delivered today. Could you share a photo of the damage?
AI agent · 9:29 pm
Sent 2 photos. I want a replacement.
Meena · 9:31 pm
Damage claim - handed off to your team with full context
AI is replying · take over to type
Illustrative dashboard - customers, orders and messages are fictional. Click a conversation or “Take over” to try it.
Knowledge brain
Paste your website. Build a brain for your store.
MetaBaskets turns your website, documents and store data into a connected knowledge graph, so every answer comes from your own products, policies and shipping rules.
- WebsitePaste a URL
- PDFCatalogs, policies
- DOCXGuides, SOPs
- TXTNotes, scripts
- CSVPrice lists, sizes
- ImagesSize charts, menus
Drag to rotate · hover a branchEach branch is a part of your store the AI understands
01
Paste your website
We read your pages - products, policies, shipping and contact details.
02
Add documents
Upload PDFs, DOCX, TXT, CSV or images. Re-upload whenever they change.
03
Test the answers
Ask your agent in the browser test console before going live.
Multilingual
Speaks your customer's language.
Customers write in Tamil, Hindi, Telugu, English and more. MetaBaskets detects the language and replies in the same script - with the same live prices and stock.
Chat: Tamil, Hindi, Telugu, English + more
Phone AI: English, Hindi, Tamil
DS Detected: English
Demo Saree Store
AI agent · online
Is the Kanchi Cotton saree available in pink?
Customer · 10:24
Yes! The Kanchi Cotton saree in Pink is in stock - ₹850 each. Shall I add one to your cart?
Kanchi Cotton Saree · Pink
₹850
In stock
Price and stock checked against live store data
Illustrative conversationVoice AI
AI that can talk to your customers.
Customers call your store number. The AI picks up, speaks English, Hindi or Tamil, checks live order data - and hands the call to your team when it should.
Store line · via Twilio English
Demo Saree Store AI
01:24
AI is saying
I found order #12345 for this number. Your order has been shipped and should arrive by Friday.
Call duration
01:24
Live callPhone · Twilio
Transcript
CustomerWhere is my order?
AI agentI found order #12345 for this number. Your order has been shipped and should arrive by Friday.
CustomerCan I change the delivery address?
AI agentI'll connect you to our team for that - they'll see this whole conversation.
Illustrative conversation
Order information
Illustrative- Order
- #12345
- Status
- Shipped
- Items
- Kanchi Cotton × 2
- Expected
- Friday
Checked against live order data
Human handoff
AI agentYour team
Address changes, returns, damage and refunds go to a person - with the full transcript attached.
Browser voice test available before you go live
Live demo
Ask it anything. See the answer.
Pick a channel, tap a question and watch how the agent replies for a sample store.
Try these example questions
Demo Saree Store is fictional. Sample data for demonstration only.
DS
Demo Saree Store
AI agent · online
Do you have Kanchi Cotton sarees?10:24
Yes! 5 colours available. Price: ₹850 each. Pink, Teal, Navy, Maroon, Beige.
Illustrative conversation
Analytics
See what your AI team is doing.
Conversations, orders, sales from chat and handoffs - by channel and by day - so you know exactly where the AI helps and where your team steps in.
Overview
Illustrative dataConversations
1,670
Orders
139
Sales from chat
₹1,18,150
Avg response time
8s
AI handled
1,409
Human handoff
261
Conversation volume
IllustrativeChannel distribution
Illustrative46%WhatsApp
- WhatsApp46%
- Website24%
- Instagram21%
- Phone9%
AI vs human
IllustrativeAI 150 · Human 32
AI 171 · Human 33
AI 160 · Human 36
AI 194 · Human 37
AI 216 · Human 42
AI 266 · Human 46
AI 240 · Human 47
MonTueWedThuFriSatSun
AI handled Human handoff
Orders from chat
Illustrative14 orders
17 orders
15 orders
19 orders
22 orders
28 orders
24 orders
MonTueWedThuFriSatSun
Illustrative dashboard with sample data - not results from real stores.
Compare
How an AI team compares
A basic chatbot answers from scripts. Extra staff are great but work in shifts. MetaBaskets sells and supports from your live store data, around the clock - and hands off to your team when a human is needed.
Supported Partly / depends Not typicalGeneral comparison; individual chatbots and teams vary.
Security & access
Your store data
stays yours.
Every store on MetaBaskets is kept separate - its own knowledge, credentials and conversations - with an audit trail and roles for your whole team.
Encrypted credentials
Shopify, WhatsApp and Twilio keys are encrypted with AES-256-GCM before they are stored.
Separate store data
Each store has its own knowledge, conversations and settings. One store's data never answers another's customers.
Full audit log
See who changed what and when across your workspace, so every change is accountable.
Role-based access
Give every teammate only the access they need, from Owner to read-only Viewer.
Your teamOwnerAdminManagerAgentViewer
MetaBaskets AI layer
Reads only the store it is answering for
Store A
Demo Saree Store
- Knowledge
- Credentials vault
- Inbox & customers
Scoped to this store only
Store B
Another store
- Knowledge
- Credentials vault
- Inbox & customers
Scoped to this store only
Audit log · who changed what, and when
Team roles
From full control to read-only
- 1
Owner
Billing, workspace and everything else
- 2
Admin
Channels, integrations and team
- 3
Manager
Agent setup, knowledge and analytics
- 4
Agent
Inbox, replies and handoffs
- 5
Viewer
Read-only access
ROI calculator
See the potential impact for your store.
Move the sliders to estimate staff time freed and after-hours enquiries answered. Estimate, not a guarantee.
Your store
Messages and calls from customers across all channels
Share of enquiries that arrive when your team is offline
Time your team spends answering one enquiry
Typical order size in rupees
Your own estimate of buyers among those enquiries
Calculated in your browser from the values above. Nothing you enter is saved or sent anywhere.
Estimated impact (Illustrative)
Per month133
Staff hours freed / month
1,000 enquiries × 8 min ÷ 60
400
After-hours enquiries answered
1,000 × 40% after hours
₹1,20,000
Potential sales otherwise missed
400 × 20% × ₹1,500
Estimate, not a guarantee. These numbers are simple arithmetic on the values you enter - real results depend on your store, products and customers.
Suggested plan
Starter
Includes up to 1,000 AI conversations a month - enough for your 1,000 enquiries.
See pricingHow it works
Live in three steps.
Connect your store and channels, teach the AI your business, and switch it on - with a test console and your team as the safety net.
- 01
Connect your store & channels
Link your Shopify or WooCommerce store, then WhatsApp, Instagram, your website and phone.
Shopify store ConnectedWhatsApp Business ConnectedInstagram DMs - 02
Feed knowledge
Paste your website or upload PDF, DOCX, TXT, CSV and images. MetaBaskets builds your store's brain.
yourstore.comReturns.pdfShipping.docxCatalog.csvBuilding knowledge graphProducts · Policies · FAQ - 03
Go live
Turn the agent on. It sells and supports around the clock, checking live store data before quoting numbers.
Is the teal saree in stock?Yes - checked just now. Teal is available. Want me to add it to your cart?Agent live on every channelIllustrative
Test before going live
Chat with your agent in the browser test console using your real data - before any customer sees it.
Customize instructions
Set the tone, what to say or avoid, and when the AI should hand a conversation to your team.
Hand off to your team
Returns, damage, refunds and custom orders go to a person - with the full conversation attached.
Built for online stores
Made for the way you sell.
Whatever your catalog, the agent answers from your own products, prices and policies - and passes the tricky ones to your team.
Jewellery
Answers questions on designs, materials and availability, and hands custom orders to your team.
Electronics
Compares models and specs, checks stock, and answers warranty and return questions from your policies.
Beauty
Recommends products from your catalog and answers ingredient and usage questions from your product info.
Home & Furniture
Shares dimensions, finishes and delivery details, and keeps customers updated on larger orders.
Food & Grocery
Handles repeat and bulk orders, delivery questions and substitutions - in the customer's own language.
Pricing
Simple and transparent pricing.
Choose the plan that fits your business. Start free and upgrade when your conversations grow.
Showing monthly prices.
Free
Try your AI agent on your own store.
₹0/month
Free forever, no card needed
Includes
- 100 AI conversations / month
- 5 team members
- Website widget
- Knowledge base
- Unified inbox
Starter
For stores with daily enquiries.
₹1,999/month
Or ₹19,990/year - 2 months free
Everything you need
- 1,000 conversations / month
- 5 team members
- Shopify products, prices & orders
- Combo, full set & bulk quotes
- Browser voice test
- Analytics
- Audit log
Most popularStart free
Growth
Every channel, one AI team.
₹4,999/month
Or ₹49,990/year - 2 months free
Everything you need
- 5,000 conversations / month
- 15 team members
- AI phone calls
- English, Hindi & Tamil voice
- Instagram DMs
- Shopify store dashboard
- Custom agent instructions
Enterprise
Multiple brands, custom needs.
Custom
Tailored to your brands and volume
Everything you need
- Unlimited team
- Multiple stores
- Dedicated onboarding
- Priority support
- Custom integrations
Prices in INR excluding GST. WhatsApp, Twilio and Shopify fees are billed separately by those providers.
FAQ
Questions, answered.
Straight answers about prices, channels, languages and how your data is used.
No. When a customer asks about a price, colour, stock level or order, MetaBaskets checks your live store data first and only replies with what it finds there - including combo, full set and mixed bulk prices. If something can't be confirmed, the AI says so or hands the conversation to your team instead of guessing.
WhatsApp Business, Instagram DMs, a website chat widget and AI phone calls (through Twilio). Every conversation lands in one unified inbox, so your team sees the same history whichever channel the customer used. Instagram DMs and phone calls are available on the Growth plan and above.
In chat, the AI replies in the customer's own language - including Tamil, Hindi, Telugu, English and more. AI phone calls currently support English, Hindi and Tamil.
Paste your website URL or upload PDF, DOCX, TXT, CSV and image files. MetaBaskets organises them into a knowledge graph for your store - products, policies, shipping, FAQ, returns, owners and store information - so the AI can answer from your own content.
Yes, at any time. Your team can take over any conversation from the unified inbox, reply directly, and add notes, tags and a status. The AI also hands off returns, damage complaints, refunds, custom orders and other complex requests to your team.
Setup is guided: create your account, connect your Shopify or WooCommerce store, add your website or documents to the knowledge base, test the agent, then connect your channels. The website widget can go live as soon as you're happy with the answers; WhatsApp and phone numbers also need their Meta or Twilio setup completed, which depends on those providers.
Yes. The AI answers from your knowledge base and live store data, and on Growth and above you can add custom agent instructions - tone, what to say or avoid, and when to hand off to your team. The audit log records what happened, so you can review it.
Yes. WhatsApp (Meta) conversation charges, Twilio phone and call charges, and any Shopify fees are billed separately by those providers. MetaBaskets plan prices are in INR and exclude GST.
You connect your store with our Shopify or WooCommerce connector. When a customer asks, MetaBaskets looks up products, prices, colours, stock and orders from your store at that moment, so answers reflect your current catalog. Store credentials are encrypted and each store's data is kept separate from every other store.
Yes. The browser test console lets you chat with your agent - using your real knowledge base and store data - before any customer sees it. You can adjust instructions and knowledge, then test again until the answers are right.
Let your AI team start selling and supporting tonight.
Connect your store, train your AI and start helping customers across every channel.
Free plan available · No card required