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AI Support Agent that keeps customers happy.

Answer order tracking, returns, refunds, policies and more - instantly and accurately from your store data, with your team one tap away.

Start free - no cardTry the live demo
  • Track order status in real time
  • Handle returns, refunds and damage
  • Answer policy and shipping questions
  • Reply in customer's language
  • Hand over to a human for complex cases
DS

Demo Saree Store

AI agent · online

Where is my order #12345?18:02

Your order #12345 is out for delivery. Expected 10 Oct.

  1. Order confirmed6 Oct
  2. Packed7 Oct
  3. Shipped8 Oct
  4. Out for deliveryToday
Can I return it if I don't like it?18:03

Yes - you can return it within 7 days of delivery. Here's how to start a return.

Illustrative conversation

Human handoff

Human handoff when needed.

The AI takes the everyday questions. The moment a conversation needs judgement, it goes to your team - nothing lost, nothing repeated.

  1. 01

    AI handles common questions

    Order status, shipping, policies and FAQs are answered instantly from your store data and knowledge.

  2. 02

    Detects complex requests

    Returns, damage, refunds, custom orders and anything unusual are flagged instead of guessed.

  3. 03

    Assigns to a human agent

    Your team gets the conversation with full context - chat history, order, tags and notes.

Try it: track an order, then hand it off

Tap a topic or press “Hand off to team” to watch the assignee change.

Support conversation

Demo Saree Store · WhatsApp

Assigned to AI Agent
Illustrative

Waiting for a customer message…

Ask about

Order

#12345

Not checked

Order lookup will run on the next question

Kanchi Cotton Saree

Teal · Qty 2 · Paid

Exp. 10 Oct

Order status comes from your store's live data - the AI never guesses where an order is.

Examples

Example support conversations.

What the customer sees - and what MetaBaskets did behind the scenes to answer.

Conversation

Illustrative
  1. AK

    Customer

    Where is my order #12345?

  2. AI Agent

    Your order is out for delivery and expected by 10 Oct. I'll message you once it's delivered.

  1. Order confirmed
  2. Packed
  3. Shipped
  4. Out for delivery

Behind the scenes

  1. Looked up #12345 in your store's live order data

  2. Read the latest shipping status: Out for delivery

  3. Replied on WhatsApp in the customer's language

TagsOrder statusResolved by AI

Internal notes

Leave context for teammates that customers never see.

Tags

Return, Refund, Damage, VIP - filter the inbox in one click.

Conversation status

Open, pending or resolved, whether the AI or a person replied.

Give every customer an answer - even at 2 a.m.

Connect your store and your policies, and let the support agent handle the everyday questions while your team focuses on the rest.

Create your free accountSee pricing