Frequently asked questions.Everything you need to know.

WhatsApp Business, Instagram DMs, a website chat widget and AI phone calls (through Twilio). Every conversation lands in one unified inbox, so your team sees the same history whichever channel the customer used. Instagram DMs and phone calls are available on the Growth plan and above.

In chat, the AI replies in the customer's own language - including Tamil, Hindi, Telugu, English and more. AI phone calls currently support English, Hindi and Tamil.

Paste your website URL or upload PDF, DOCX, TXT, CSV and image files. MetaBaskets organises them into a knowledge graph for your store - products, policies, shipping, FAQ, returns, owners and store information - so the AI can answer from your own content.

Yes, at any time. Your team can take over any conversation from the unified inbox, reply directly, and add notes, tags and a status. The AI also hands off returns, damage complaints, refunds, custom orders and other complex requests to your team.

Setup is guided: create your account, connect your Shopify or WooCommerce store, add your website or documents to the knowledge base, test the agent, then connect your channels. The website widget can go live as soon as you're happy with the answers; WhatsApp and phone numbers also need their Meta or Twilio setup completed, which depends on those providers.

Yes. The AI answers from your knowledge base and live store data, and on Growth and above you can add custom agent instructions - tone, what to say or avoid, and when to hand off to your team. The audit log records what happened, so you can review it.

Yes. WhatsApp (Meta) conversation charges, Twilio phone and call charges, and any Shopify fees are billed separately by those providers. MetaBaskets plan prices are in INR and exclude GST.

You connect your store with our Shopify or WooCommerce connector. When a customer asks, MetaBaskets looks up products, prices, colours, stock and orders from your store at that moment, so answers reflect your current catalog. Store credentials are encrypted and each store's data is kept separate from every other store.

Yes. The browser test console lets you chat with your agent - using your real knowledge base and store data - before any customer sees it. You can adjust instructions and knowledge, then test again until the answers are right.